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Health and Safety Update – March 17th, 2020

Health and Safety Update – March 17th, 2020

IMPORTANT MESSAGE TO OUR CUSTOMERS AND EMPLOYEES
Due to the ever-evolving situation regarding the Covid-19 virus there are some important changes that we have made at Twintech in order to protect the Health and Safety of our employees and our customers.

To all of our customers, we want you to know that none of our Installation or Service staff have been outside of Ontario for the past 8 months and up till now no one at Twintech has been sick or off work for anything like the symptoms of the Corona virus or the Flu . The Health and Safety of our customers is a primary concern of ours, as we are a service-oriented business that serves members of our community when we are called upon to resolve their heating, air conditioning or hot water problems.

During this crisis we have instructed all of our staff to wear gloves and we have stocked our service and installation vehicles with some means of hand washing with a disinfecting agent which is to be used when it is necessary and to only remove their gloves for anything requiring dexterity. Our employees have been reminded to avoid touching their faces and to pack a lunch in order to avoid unnecessary contact with others.

As fate may have it, someone may call upon us to fix or replace a broken furnace as it is still cold outside and for many of us a furnace is still needed to heat our houses right now. We are also asking our customers who need us at this time to inform us if anyone that we come to work for has any health issues related to the virus, so that we can decide what course of action to take.

We will continue to stay informed and up to date and to about the Covid-19 situation and ask that our staff practice social isolation when not called upon by our customers to get their heating or water heating issues resolved. We can overcome this issue if we all work together and get back to life as normal.

Thank you, Grant Dainty

See What Our Customers Are Saying:

by Rita, Scarborough on Twintech Heating and Cooling
We were so pleased with their service

When our old oil furnace finally broke down we decided it was time to finally convert to natural gas and finally install central air conditioning at the same time. Knowing it was going to be a significant investment for us, we wanted to make the right choice. Twintech came highly recommended by a friend and we were not disappointed. From the first contact with the salesperson, until the final touches on the installation, we were so pleased with their service. Everyone from the company was so friendly, efficient and a pleasure to deal with. Best of all, the cost was very competitive. We would certainly recommend Twintech to anyone requiring HVAC work in their home.

by Bob S, Pickering on Twintech Heating and Cooling
We found him to be friendly, conscientious & he left the work area clean!

Mitch from Twintech came out for our annual furnace inspection. We found him to be friendly, conscientious & he left the work area clean. We were also very impressed with the thoroughness of the job he did. This is the 2nd job we’ve had Twintech do for us & have been very happy with the results for each. We highly recommend this company. Thank you, Mitch, Dave & Greg.

by Brent L on Twintech Heating and Cooling
Very happy with the end result!

Work was done on schedule, professionally, according to quote and with minimal inconvenience to building users. Very happy with the end result. The only area for improvement from my experience - need more timely quoting process.

by Karen on Twintech Heating and Cooling
They stand by their products and are a pleasure to deal with!

The team was great! Very knowledgeable, professional and extremely helpful. A few days after install the unit didn’t seem to be working, user error, but within minutes of contacting them..on a Saturday.. a tech was on the phone troubleshooting with us. I highly recommend Twintech for your cooling or heating needs. They stand by their products and a pleasure to deal with.

by Rob on Twintech Heating and Cooling
Within a couple of hours, we had a new unit up and running!

During the hottest week in the summer our old A/C decided to call it quits. I called Twintech Heating & Cooling after receiving a referral from a family member; came highly rated for being an honest, family-run business, who appreciates their customers. Dave was able to accommodate my hectic schedule and book a late evening appointment to walk through the specifics. Greg and Mitch arrived exactly on time a few days later, were very polite and friendly, and within a couple of hours had a new unit up and running. I also received a follow-up call to ensure we were happy with the Amana.

by Linda Robinson on Twintech Heating and Cooling
I'm so glad I decided to go with Twintech!

They were on time and very professional. I'm so glad I decided to go with Twintech, thanks!

by Famcam1953 on Twintech Heating and Cooling
What was promised, was delivered at a cost-effective price point.

Timely and appreciated - this was during the hottest days this year when our Air and Furnace way.
Efficient. Professional. No BS or overselling. What was promised, was delivered at a cost-effective price point.
Down to earth.

by DG Sellers on Twintech Heating and Cooling
Professionally done and took care to cover all entry floors

Professionally done and took care to cover all entry floors to the house for the installers to remove the old furnace and install a new furnace.
I also made recommendations of the tankless water heater that we had installed and items to address. We did not know they also installed tankless water heaters.

by Bill, Pickering on Twintech Heating and Cooling
Proud to support this local company

Price was not the cheapest nor the most expensive of my quotes. It's the quality of the installation that makes for a good AC system. The twins' knowledge & professionalism was evident in the small details:
Very clean work. Greg made sure that the refrigerant level & temperature were correct. They reinstall the insulation & vapor barrier around the wall. The outside electrical cords were secured to the wall. Proud to support this local company. Thank you.

by Taz on Twintech Heating and Cooling
Arrived on time worked very efficiently and were very clean

Great team of guys came to do the work. Very professional. Arrived on time worked very efficiently and were very clean. They answered any questions we had without hesitation. The air conditioner works great and is so quiet. I highly recommend them and they don't try to up-sell anything right from the start.