Furnace Replacement And Air Conditioner Addition

We woke up at about 7 a.m. the Sunday morning before Valentine's Day to a house that was barely 15 degrees Celsius on a really cold day. We tried to call some other suppliers but no answer or call back. We did a quick google search and Twintech came up. Had never dealt with them before. They had a chat line and lo & behold, someone answered; Greg. Helped us diagnose that our 40 year old furnace pilot light was out and walked us through how to relight it. All worked well; he even called me during this process. No charge I was told when asked.
15 minutes later, the pilot went out. It would not stay lit. Greg had Bob call us and we set up a meeting for about 11 a.m. that same Sunday.
Bob walked us through the options and even brought 3 electric space heaters for us to use. By Tuesday afternoon, we had a new Furnace and central air installed.

The team was helpful, responsive and respectful. Very glad we found them by accident and looking forward to a nice cool summer after a warm winter.

Thanks guys!