Napoleon has been making HVAC products (among other things) since starting in 1976. They’re a Canadian company that makes everything from air conditioners, furnaces, and fireplaces. Thousands of Canadians trust Napoleon products to keep them cool in the summers, but when your air conditioner starts to age or isn’t maintained regularly, problems can start popping up. Here’s a quick guide on how to troubleshoot your Napoleon air conditioner.
Firstly, make sure that it is receiving power and is set correctly. If you’re not getting any power, unplug your AC unit, reset the circuit and then plug the air conditioner back in. Next, go to your thermostat and ensure that it is set to cool to an appropriate temperature. If it’s still not cooling properly, keep reading.
Next, make sure you’ve recently replaced the filter. This ensures that dirt and debris don’t clog the unit and that it is sending clean air throughout your home. This is especially important in the summer when allergy season hits. To change the filter, go to the indoor component and open the front panel where you will find the filter. Holding onto the filter tab, lift up and pull the filter towards you. Clean it with a vacuum or soap and water if you have a reusable filter, or replace the filter with a new one. Then slide the filter back in and close the panel.
Now you’ve made sure that the inside of your AC unit will run smoothly and cleanly. If things still aren’t working right, you can call Twintech Heating & Cooling to come to make things right!
I called Twintech during the Covid 19 crisis because our furnace was broken and it was still very cold during the nights. Dave answered all of my questions by phone but wanted to come have a look but only if our family felt comfortable having someone visit during the uncertainty surrounding the pandemic and was able to attend that very same affternoon.
He was very courteous and informative but most importantly he respected his and our safety by wearing medical gloves in our home and maintaining proper physical distancing. He reviewed the various options of the products that suited our needs going over not only price but quality of workmanship, warrantees and where the product was manufactured which were all important factors in making such a large purchase. You could tell that Dave had been in this industry for a very long time.
The installation was done by a fine young gentleman the very next day and we now have a toasty warm home to ride out this crisis in while humming along at 96% efficiency!
I would recommend this very professional, small family business for anyone in need of HVAC equipment or maintenance.
My special thanks to Twintech teams! They had replaced my furnace and A/C, and installed a new humidifier for me 2 weeks ago. Dave, the sales manager, not only provided me with an honest quote on the best HVAC products with best quality and warranties, he also arranged portable heaters for me and sent supporting docs to energy company for energy audit. Above and beyond service!
Greg, Grant, Mitch had worked tirelessly and professionally to perform the HVAC installation. They worked with professional tools, and performed proper measurement readings after installation. They are very patient with all my questions, and very pleasant to communicate.
Great work guys! This company sure knows their products and they stand behind their services. My home comfort level has improved! I am glad that I can support an ethical and honest local family business.
Professional, flexible on price and delivered on time...well done. All you can ask for when getting a new furnace.
The work was done quickly and professionally. Workers were really polite and easy to work with.
Product works great!
Furnace broke down on a Wednesday, shopped around for prices and Friday Twintechs name came up from a referral from my wife's work. Called Dave 11 am, he came over around 1 pm. Gave me a very good price, I accepted. The guys were there two hours later to take the old furnace out and install the new one. All finished by 6:30pm. Finally heat.
They were very pleasant and helpful. As a result we are doing our A/C later this year with this company.
After some extensive research, we settled on Twintech for our new furnace. The service - from Dave's initial visit - through to the installation was absolutely fantastic.
Dave was super-patient with our many questions, did not try to "up-sell" us into buying things we don't need, knowledgeable, friendly and all-around an excellent Advisor.
I've forgotten the names of the installers but they were superb as well. They showed up on-time, did all the work with no mess or intrusion, removed the old furnace and installed the new one in one day; all with no impacts to our day-to-day life.
I cannot recommend Twintech enough, especially over any of 'bigger guys' who tried to sell us a bunch of thing we don't need. Twintech were fantastic and my wife and I are very pleased with our purchase.
From the minute I met Dave and discussed my new furnace needs I knew I was in good hands. He was patient, knowledgeable and very professional through the quotation process.
Grant and Greg did an outstanding job on the install. They did a great job of explaining the defects with my old furnace. The quality of the installation was excellent and the attention to detail was on another level. The old adage You get what you pay for couldnt be more true as I feel I received great value, skilled expertise and high quality customer service. I highly recommend Twintech for all your heating and cooling needs.
Glad to have found a not-too-big local firm that provided the needed expertise, quality workmanship, and competitive pricing as well. In and out in one day, removed the old units, did a nice job installing all of the new units, and left no debris. Even have a service contract that far outshined the big company offerings. Would definitely recommend them.
Appreciated a quick response to my request. Dave and Greg were very professional and made the experience seamless.
Very professional through the entire process. Installation and removel was done on a sloppy winter day, they put down runners on the floors and stairs and when they left, there wasn;t any sign of someone being in our house. Furnace works great as promised.
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