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napoleon furnace troubleshooting

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napoleon furnace troubleshooting
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Napoleon has been making HVAC products (among other things) since starting in 1976. They’re a Canadian company that makes everything from furnaces to fireplaces and air conditioners. Thousands of Canadians trust Napoleon products to keep them warm in the winter, but when your furnace starts to act up and give you problems, it can often be fixed with some simple troubleshooting. Here’s a quick guide on how to troubleshoot your Napoleon furnace.


One of the simplest reasons your Napoleon furnace might not be working is because the thermostat isn’t set correctly. It may seem simple but it’s often overlooked. Make sure that the adjustable calibration scale is set up right and the temperature is set correctly. If everything is set properly, the issue could be a software issue.


Next, check your filters. Clogged filters can do damage if they are left unchanged. It will also send dirty air around your home which is bad especially if you have sensitive allergies. If you have a disposable filter then replace it with the proper size and if you have a permanent one, wash it with soap and water, rinse it thoroughly and let it dry all the way before returning it to the unit.


Now you’ve made sure that the inside of your furnace will run smoothly and cleanly. If things still aren’t working right, you can call Twintech Heating & Cooling to get things running smoothly.


napoleon furnace troubleshooting


See What Our Customers Are Saying:

by Bill Grainger on Twintech Heating and Cooling

Just had a new furnace installed by Twintech. I can’t express how great these guys are at what they do. From the sales to installation they were professional all the way. Very reasonable pricing and courteous during the installation and willing to answer any questions I had. Highly recommended !!!

by Colin Vernon on Twintech Heating and Cooling

They've cleaned my furnace a couple of times and mentioned that the hot water tank standards were going to change soon so I decided to change mine out.

There were a few challenges during the process but the installers handled the problems without missing a stride! I now have really hot water again!

by Heidi B on Twintech Heating and Cooling

Highly recommend Twintech Heating company, we got honest and detailed information on what was needed to replace and install a new gas furnace. Bob and Greg made us feel comfortable withe process through their thorough explanation and knowledge of the right furnace for our needs. The professionalism and courteous friendly attitude towards the customer is what we liked the most as they treated us like family. So happy with our decision and new furnace we will be looking into get our rental water heater replaced and installed by Twintech team. We feel better having their knowledge on our side and will only trust them with any further maintenance of furnace.

by Kirushanth Rasiah on Twintech Heating and Cooling

Customer service and knowledge is priority in this industry, and Twintech has it. I've dealt with their team for maintenance and a furnace replacement. They're accommodating and make great recommendations, and came through at a great price over the big guys in the industry. They'll be my next call when I need service or maintenance.

by Leonard Glass on Twintech Heating and Cooling

I decided that the noises and age of the existing furnace which was old and not very efficient to replace it. Gave Greg a call and Grant and Greg got to work on it. Because of supply issues with the current heating type that would be an easier install Greg convinced me to change the location of the system and it would provide me better service for heat and efficiency. I had skeptical but went ahead anyway putting trust in Greg And Grant. Greg, Grant and Mitch came through and in 2 days had completely relocated my heating and A/C system. I can honestly say Greg was right my old house has been warmer and more evenly heated as it ever was. For anyone reading this rather long winded review can take my word for it, Twin Tech can take care of your needs.

by Nicole Alain on Twintech Heating and Cooling

I called Twin Tech when my air conditioning stopped working. Greg came over to diagnose the issue - the same day. He was able to diagnose the issue and resolve it quite quickly. Although it was a quick fix, Greg was very thorough in explaining the issue and provided great advice. Not to mention, I felt very comfortable having Greg in my home - which I consider very important when hiring a service provider. Twin Tech will be my go-to from now on. Thank you!!

by Cibele Ceroni on Twintech Heating and Cooling

Great Team! Furnace broke in the weekend, Bob visited same day and Greg installed new one on Monday. Team was professional, respectful and knowledgeable. Installation went very well, Greg found solutions to challenges, like hiding new conduits in the ceiling. Looks nice and new furnace is working great. Five Stars.

by Jackie Graham on Twintech Heating and Cooling

I used Twintech to install a new furnace for my home. Bob was terrific in explaining the sizing options and why the 2 stage furnace was the best option for me. Greg did a great job installing, clean and on time. Finished work looks great but the best part is how it works. The 2 stage heating is so much more comfortable. I run the fan continuously to keep the indoor air clean. Great investment! Would highly recommendTwintech!

by Anthony Silva on Twintech Heating and Cooling

I’m going to start this by saying I’m a very particular customer. My background is in mathematics and mechanical engineering so I have an eye for detail and a respect for technical knowledge.
Greg had already done an AC inspection and replaced a water heater tank and there was no question in my mind who to deal with replacing my rickety old furnace after it got pooched.
Bob dropped in ahead of time and clearly (and knowledgeably) outlined all technical, price and operational options.
Greg showed up on time, on the agreed date and did a fantastic job. (The OLD furnace was a house of horrors and was installed in a keystone cops sort of way- careless.)
The work Greg did was HIGHLY PROFESSIONAL and FAR MORE FUNCTIONAL than what I had.
I’m also a musician with many instruments so maintaining predictable humidity/temperature is extremely important to me. Greg recognized this as did Bob. You NEVER feel like you’re being brushed off.
In summary, if you’re looking for PROFESSIONAL, QUALITY results by an EXPERIENCED, THOUGHTFUL team
(that also happen to be FRIENDLY and ATTENTIVE ) then you’ve come to the right page!!

by Karen Morgan on Twintech Heating and Cooling

Once again Twin Tech came through and fixed my furnace. A young man by the name of Mitch came by tonight and he was so nice explained everything he was quick he was clean he turned off the lights even when he left the furnace room it’s just above and beyond Twin Tech always delivers and I just found out about them last year and I will use no one else but thanks again Mitch you are fantastic

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napoleon furnace troubleshooting

See What Our Customers Are Saying:

by Bill Grainger on Twintech Heating and Cooling

Just had a new furnace installed by Twintech. I can’t express how great these guys are at what they do. From the sales to installation they were professional all the way. Very reasonable pricing and courteous during the installation and willing to answer any questions I had. Highly recommended !!!

by Colin Vernon on Twintech Heating and Cooling

They've cleaned my furnace a couple of times and mentioned that the hot water tank standards were going to change soon so I decided to change mine out.

There were a few challenges during the process but the installers handled the problems without missing a stride! I now have really hot water again!

by Heidi B on Twintech Heating and Cooling

Highly recommend Twintech Heating company, we got honest and detailed information on what was needed to replace and install a new gas furnace. Bob and Greg made us feel comfortable withe process through their thorough explanation and knowledge of the right furnace for our needs. The professionalism and courteous friendly attitude towards the customer is what we liked the most as they treated us like family. So happy with our decision and new furnace we will be looking into get our rental water heater replaced and installed by Twintech team. We feel better having their knowledge on our side and will only trust them with any further maintenance of furnace.

by Kirushanth Rasiah on Twintech Heating and Cooling

Customer service and knowledge is priority in this industry, and Twintech has it. I've dealt with their team for maintenance and a furnace replacement. They're accommodating and make great recommendations, and came through at a great price over the big guys in the industry. They'll be my next call when I need service or maintenance.

by Leonard Glass on Twintech Heating and Cooling

I decided that the noises and age of the existing furnace which was old and not very efficient to replace it. Gave Greg a call and Grant and Greg got to work on it. Because of supply issues with the current heating type that would be an easier install Greg convinced me to change the location of the system and it would provide me better service for heat and efficiency. I had skeptical but went ahead anyway putting trust in Greg And Grant. Greg, Grant and Mitch came through and in 2 days had completely relocated my heating and A/C system. I can honestly say Greg was right my old house has been warmer and more evenly heated as it ever was. For anyone reading this rather long winded review can take my word for it, Twin Tech can take care of your needs.

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