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A/C Dirty Sock Syndrome, How Do You Solve It?
Posted On: April 7, 2023
Have a newish heat pump/ducts installed with the UV add on and it has a foul smell when turning on the AC.
Spoke to my installer lead/salesperson.
He said he doesn't know why this happens but to solve it they clean the coil.
He also mentioned UV but we already have that.
In your experience anything else I should bring up or look for when they come for the coil cleaning next week? Thanks.
Question from user bardowallace at hvacadvice at reddit.
Answer:
For me, what solved it was:.
Unit 1:
Replacing the plenum.
It was soaking wet.
Unit 2:
Sending new (replacement) coils to be coated; I think it was somewhere in Florida? They coated and then was installed.
This solved two diff problems, both causing a wet paint like odor.
Was covered under warranty.
I made myself a giant PITA to get it solved: took them 1.
5 years, as they first claimed dirty sock was ….
normal.
Don't give up.
It's not normal.
It can be solved.
Answer from user JingleWriter1 at hvacadvice at reddit.
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See What Our Customers Are Saying:
Apr 28, 2022
I left a live chat message on their website that my air conditioning was not working. Within 1hr a representative called me to discuss my options.
The next day he came to the house to review my needs and give me a price for a new system. Price quoted was less than I expected and the installation was completed the following day. I found their salesman and the installers very knowledgeable and easy to deal with. All my questions were answered. Everything was properly explained in regards to what unit was needed and why, along with instruction where needed for use.
The installers made sure everything was working properly before they left.
Apr 28, 2022
This is to thank Twintech Heating and Cooling for their exceptional and timely service. Mitch, their technician was very courteous and generous with his time right from his first meeting with us. He not only took the time to check everything but also educated us on why we needed what he recommended. Greg and Mitch graciously accommodated us on our requested day and time for job to be done. They were both very courteous and responsive to our needs and special requests especially in a tight spot. The job was finished neatly and on time. Thank you Twintech for your great service !
Apr 28, 2022
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Apr 28, 2022
Would recommend this company to friends and family in a heartbeat. Very professional , on time and left no mess when the job was done.
Apr 28, 2022
Great customer service. Responsive and professional. I would highly recommend Twintech, I used them previously for repair service and a new air conditioner- very satisfied.
Apr 5, 2022
Our air conditioner failed. Made a call and within 15 min a technician was at our door.
The issue was fixed and many suggestions were provided.
Thanks to Mitch. Great service !
Apr 5, 2022
Our furnace was rattling, as soon as we put our air conditioner on this past week. We had researched looking for a company that was Registered with Better Business Bureau, and this company TwinTech, had A+ Rating. Scott, was immediately helpful via text/phone and sent his technician as soon as he was able...Mitchell/technician provided great professional service. Thank you TwinTech.
Sean and Debbie
Apr 5, 2022
I contacted various companies when looking to install a new furnace and I found Twintech to be transparent with their communication and approach. They had options to suit my various requirements and the price vs quality was very good. The after installation communication was also very good and they answered all queries I had.
Apr 5, 2022
My furnace broke down last month. The team was quick to respond, courteous, professional and mindful of COVID-19 concerns. I highly recommend them if you are considering replacing or servicing your HVAC equipment.
Apr 5, 2022
I was very happy with the installation and price. I would definitely recommend. Thank you Twintech.