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A Homeowner’s Basic Guide to Heat Pumps
If you’re looking for an efficient way to heat and cool your home, heat pumps are an option worth considering.
These all-in-one systems provide year-round comfort while helping you save on energy bills.
But what exactly is a heat pump, and how does it work?
This simple guide breaks down everything homeowners need to know about heat pumps.
What Is a Heat Pump?
A heat pump is a heating and cooling system that moves heat instead of generating it.
In the winter, it extracts heat from the outside air and transfers it indoors.
In the summer, it reverses the process, removing heat from your home to keep it cool.
Unlike traditional systems that rely on separate units for heating (like a furnace) and cooling (like an air conditioner), a heat pump does both—making it a convenient, energy-efficient solution.
Types of Heat Pumps
There are a few common types of heat pumps:
Air-Source Heat Pumps: These pull heat from the outside air and are the most popular choice for residential homes.
Ground-Source (Geothermal) Heat Pumps: These draw heat from the ground and are extremely efficient but more expensive to install.
Ductless Mini-Split Heat Pumps: Great for homes without ductwork, these systems offer zoned heating and cooling.
How Heat Pumps Work Year-Round
Winter: The heat pump pulls warmth from the outside air (even in cold temperatures) and brings it indoors to heat your home.
Summer: It works in reverse, moving warm air from inside your home to the outdoors, just like an air conditioner.
This dual function helps homeowners stay comfortable all year long with just one system.
Benefits of Heat Pumps
Energy Efficient – Uses less electricity than traditional heating systems
Lower Utility Bills – Saves money by reducing energy usage
Environmentally Friendly – Reduces your home’s carbon footprint
Heating + Cooling in One – Eliminates the need for separate systems
Quiet Operation – Runs more quietly than many HVAC systems Is a Heat Pump Right for Your Home?
Heat pumps are ideal for:
Homes in moderate to cold climates
Homeowners seeking energy savings
Houses with or without ductwork
People looking to reduce their reliance on gas or oil
Thanks to advancements in technology, modern heat pumps can even perform well in freezing temperatures, making them suitable for a wide range of climates.
What to Expect from Installation
Professional installation is key to getting the best performance from your heat pump.
An HVAC contractor will:
Evaluate your home’s size and layout
Recommend the right type and size of unit
Install the system and test its operation
Explain how to use and maintain it for efficiency Maintenance Tips
To keep your heat pump running efficiently:
Change filters regularly (every 1–2 months)
Keep the outdoor unit free of debris
Schedule annual professional maintenance
Use a programmable thermostat to optimize settings Final Thoughts
A heat pump is a smart, modern solution for homeowners who want efficient, reliable, year-round comfort.
Whether you're building a new home or upgrading an old HVAC system, a heat pump can lower your energy bills and increase your indoor comfort.
Honest, very personable , men of their word ,workmanship xcellent ,showed up when promised ,They do not try to up sell ,rather give good advice instead . Price was very fair in my opinion .We have a family member with a medical condition and I think they made us a priority .Very happy with these guys . (Nice guys ) Stu Leffler Ajax.
Very professional, courteous, knowledgeable staff. Sales staff (David Gergley) excellent in knowledge and getting the job setup and installation was very prompt. Greg and Peter (technicians) knew their stuff and stuck around after completion to make sure it all worked properly and that I understood how it all was installed and how the unit worked. Would highly recommend them! Thanks for a great job-house is now cool and comfortable.
I had Twintech install a brand new air condition back in June of this year and I'm very happy with their service. I have a very busy schedule so I sent out an email to 7 or 8 HVAC companies just to get an idea of what it would cost. Dave at Twintech and only one other company were able to give me an approximate quote through email. Many of the companies I reached out to didn't even respond. I decided to meet with Dave and he was very friendly and professional. He gave me a good quote for a name brand/energy efficient AC with installation from their certified technicians. It was an easy decision to go with them.
Within a week I had the unit installed and working perfectly. Their technicians were very helpful and answered all of my questions. I'll definitely be calling them back for all of my HVAC needs in the future.
The people from Twintech were very friendly and personable...from the salesman to the installers. The installation was done as scheduled. I love my new air conditioner. My neighbour has a York and that thing is so noisy compared to my Goodman!! Thanks Twintech!!
Thank you, Twintech. They installed an A/C in my home in the middle of a heat wave which we appreciated very much. I found the team good, not overly friendly, other than the brothers. Dave, the salesperson was awesome, and, it's because of him that I was sold on using Twintech. I had other questions about additional work I am curious about and would have liked them to follow up and provide a quote. Other than that, which ultimately is not related to the great work they did, I would definitely recommend them, although I don't believe they go outside of Durham (check with them).
We have used this company a few times so I can't remember exactly what we paid but I do know that their fees are always very reasonable.
The first time we called Greg was when our furnace conked out while we were away. He came right away, showed me the problem and fixed it immediately.
The second time was when we needed an air conditioner moved and lifted to a platform. Again, he showed up on time, completed the job quickly (including a new gas line) and the fee was very reasonable.
We have received a quote from Greg to replace the air conditioner and furnace and when we are ready to move ahead, we will be calling him.
I have no hesitation in recommending TwinTech!
Our rating for Twintech is 5/5 stars. They are very professional and efficient, and the transparency they maintain right from the preliminary assessment till the day of the work is a testament to their experience in the field. We had Twintech replace our air conditioning and furnace, and we appreciate the efforts taken by Greg.
After 18 years my Air conditioner died in the middle of a heat wave. I entered my information on Home Stars and within the hour Dave from Twin Tech responded and offered to meet me as soon as possible depending on my availability. Dave was very knowledgeable about the products Twin Tech offered and even though this was the first quote I received . I felt very comfortable in giving Twin Tech my business. maybe it was the professional approach. Needless to say that the crew with Greg and Grant arrived promptly at the time they committed to were very professional and within a few hours had the place cool. They cleaned up and one would never know that I had work done . I know that the System is new and I probably wont need to worry about it for some time. However with the professionalism displayed by the crew I feel assured that should I need to call for service Twin Tech will respond. I also know that should I need a new Heating system I will go with Twin Tech. Keep up the good work.
Greg and team were amazing! All interaction via email and text 100% professional. From consult to product recommendation their service was phenomenal!
Installed a Napoleon furnace (ecm dc drive variable 2-stage) and it was a game changer for the whole house. Blended air temperature through and through the entire house and its saving us money by cutting down our utility bill by ALOT!
We purchased a new cooling & heating system from Twintech and the team was fantastic. From sales to installation, the team were great to work with. Friendly (our dog even enjoyed having them over), professional and accommodating. Id recommend Twintech in a heart beat to anyone. Superb customer service.
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Very pleased with the professional service that TwinTech Heating and Cooling provided in replacing my furnace. I got several quotes from different service providers. Their price was excellent and they explained the features very well. We are very glad we went with TwinTech and highly recommend their services.
We were new homeowners in need of a second opinion. TwinTech Heating & Cooling were Amazing and professional. Very knowledgeable and great service all around. Recommend to anyone looking for honest and reliable services. Treated with respect and care. Thank you Greg, Mitch and Bob!
TwinTech is an excellent and honest company! I called them for a second opinion after being told by another company that I needed to replace my furnace. Turns out this was not the case at all! I did not need a new furnace. TwinTech did not push to make an unnecessary sale and saved me from a huge expense. Bob and Mitch were extremely professional and above all honest! I definitely recommend TwinTech!
Amazing experience with TwinTech Heating & Cooling! Their team was professional, knowledgeable, and efficient from start to finish. They installed my new furnace quickly and left everything spotless. The technicians took the time to explain everything and made sure I was comfortable with the system before they left. Great customer service and fair pricing. I highly recommend them for anyone needing HVAC services!
Great experience all around. Bob was sharp and easy to talk to, and Greg handled the installation perfectly. Would hire them again in a heartbeat.
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