Durham Region Air Conditioning Repair, Service and Installation
If you're looking for help fixing your napoleon air conditioner, look no further! Our comprehensive napoleon air conditioner repair guide will explain common issues, provide troubleshooting tips, and show you how to read your model's error codes.
PROBLEM: Unit will not operate,
RESULT: Power disconnected or loose connection.
FIX: Check power supply to unit. Check voltage at contactor.
RESULT: Power disconnected or loose connection.
FIX: Check power supply to unit. Check voltage at contactor.
PROBLEM: Unit will not operate,
RESULT: Blown fuse / breaker tripped.
FIX: Replace fuses/reset breaker.
RESULT: Blown fuse / breaker tripped.
FIX: Replace fuses/reset breaker.
PROBLEM: Unit will not operate,
RESULT: Thermostat out of calibration is set too high.
FIX: Reset.
RESULT: Thermostat out of calibration is set too high.
FIX: Reset.
PROBLEM: Unit will not operate,
RESULT: Contactor defective.
FIX: Check for 24VAC at contactor coil - replace if open.
RESULT: Contactor defective.
FIX: Check for 24VAC at contactor coil - replace if open.
PROBLEM: Unit will not operate,
RESULT: Transformer defective.
FIX: Check wiring - replace transformer.
RESULT: Transformer defective.
FIX: Check wiring - replace transformer.
PROBLEM: Unit will not operate,
RESULT: High pressure control open (if provided).
FIX: Reset - see high pressure connection.
RESULT: High pressure control open (if provided).
FIX: Reset - see high pressure connection.
PROBLEM: Outdoor fan on; Compressor off.
RESULT: Run or start capacitor defective.
FIX: Replace.
RESULT: Run or start capacitor defective.
FIX: Replace.
PROBLEM: Outdoor fan on; Compressor off.
RESULT: Start relay defective.
FIX: Replace.
RESULT: Start relay defective.
FIX: Replace.
PROBLEM: Outdoor fan on; Compressor off.
RESULT: Loose wire.
FIX: Check for correct voltage at compressor - check and tighten all connections.
RESULT: Loose wire.
FIX: Check for correct voltage at compressor - check and tighten all connections.
PROBLEM: Outdoor fan on; Compressor off.
RESULT: Compressor stuck, grounded or open motor winding, open internal overload.
FIX: Wait at least 2 hours for overload to reset; if still open, replace the compressor.
RESULT: Compressor stuck, grounded or open motor winding, open internal overload.
FIX: Wait at least 2 hours for overload to reset; if still open, replace the compressor.
PROBLEM: Too little cooling.
RESULT: Low voltage condition.
FIX: Add start kit components.
RESULT: Low voltage condition.
FIX: Add start kit components.
PROBLEM: Too little cooling.
RESULT: Improperly sized unit.
FIX: Recalculate load.
RESULT: Improperly sized unit.
FIX: Recalculate load.
PROBLEM: Too little cooling.
RESULT: Improper indoor airflow.
FIX: Check-should be approximately 400 CFM per ton.
RESULT: Improper indoor airflow.
FIX: Check-should be approximately 400 CFM per ton.
PROBLEM: Too little cooling.
RESULT: Incorrect refrigerant charge.
FIX: Charge per procedure in installation manual.
RESULT: Incorrect refrigerant charge.
FIX: Charge per procedure in installation manual.
PROBLEM: Too little cooling.
RESULT: Air, non-condensables or moisture in system.
FIX: Recover refrigerant.
RESULT: Air, non-condensables or moisture in system.
FIX: Recover refrigerant.
PROBLEM: Compressor operates in short cycles.
RESULT: Incorrect voltage.
FIX: At compressor terminals, voltage must be +/10% of nameplate marking when unit is operating.
RESULT: Incorrect voltage.
FIX: At compressor terminals, voltage must be +/10% of nameplate marking when unit is operating.
PROBLEM: Compressor operates in short cycles.
RESULT: Defective overload protector.
FIX: Replace - check for correct voltage.
RESULT: Defective overload protector.
FIX: Replace - check for correct voltage.
PROBLEM: Compressor operates in short cycles.
RESULT: Refrigerant undercharge.
FIX: Add refrigerant.
RESULT: Refrigerant undercharge.
FIX: Add refrigerant.
PROBLEM: High head pressure; Low suction pressure.
RESULT: Restriction in liquid line, expansion device or filter drier.
FIX: Remove or replace defective component.
RESULT: Restriction in liquid line, expansion device or filter drier.
FIX: Remove or replace defective component.
PROBLEM: High head pressure; Low suction pressure.
RESULT: Lack of sufficient indoor airflow.
FIX: Clean/check filters, registers, or evaporator coil that may cause a restriction.
RESULT: Lack of sufficient indoor airflow.
FIX: Clean/check filters, registers, or evaporator coil that may cause a restriction.
PROBLEM: High head pressure; Normal suction pressure.
RESULT: Dirty outdoor coil.
FIX: Clean coil.
RESULT: Dirty outdoor coil.
FIX: Clean coil.
PROBLEM: High head pressure; Normal suction pressure.
RESULT: Refrigerant overcharge.
FIX: Correct system charge.
RESULT: Refrigerant overcharge.
FIX: Correct system charge.
PROBLEM: High head pressure; Normal suction pressure.
RESULT: Outdoor fan not running.
FIX: Repair or replace.
RESULT: Outdoor fan not running.
FIX: Repair or replace.
PROBLEM: High head pressure; Normal suction pressure.
RESULT: Air or non-condensables in system.
FIX: Recover refrigerant, evacuate and recharge.
RESULT: Air or non-condensables in system.
FIX: Recover refrigerant, evacuate and recharge.
PROBLEM: Low head pressure; High suction pressure.
RESULT: Expansion device stuck in open position.
FIX: Replace expansion device.
RESULT: Expansion device stuck in open position.
FIX: Replace expansion device.
PROBLEM: Low head pressure; High suction pressure.
RESULT: Defective compressor valves.
FIX: Replace compressor.
RESULT: Defective compressor valves.
FIX: Replace compressor.
PROBLEM: Low suction pressure; Compressor cool. Ice on indoor coil.
RESULT: Low indoor airflow.
FIX: Increase speed of blower or reduce restriction - replace air filter.
RESULT: Low indoor airflow.
FIX: Increase speed of blower or reduce restriction - replace air filter.
PROBLEM: Low suction pressure; Compressor cool. Ice on indoor coil.
RESULT: Operating below 65F (18C) outdoors.
FIX: Add low ambient kit.
RESULT: Operating below 65F (18C) outdoors.
FIX: Add low ambient kit.
PROBLEM: Low suction pressure; Compressor cool. Ice on indoor coil.
RESULT: Moisture in system.
FIX: Recover refrigerant - evacuate and recharge - replace filter drier.
RESULT: Moisture in system.
FIX: Recover refrigerant - evacuate and recharge - replace filter drier.
PROBLEM: High suction pressure; or fluctuating head and suction pressures.
RESULT: Excessive load.
FIX: Recheck load calculation.
RESULT: Excessive load.
FIX: Recheck load calculation.
PROBLEM: High suction pressure; or fluctuating head and suction pressures.
RESULT: Defective compressor.
FIX: Replace.
RESULT: Defective compressor.
FIX: Replace.
PROBLEM: High suction pressure; or fluctuating head and suction pressures.
RESULT: TXV hunting.
FIX: Check TXV bulb clamp - check air distribution on coil - replace TXV.
RESULT: TXV hunting.
FIX: Check TXV bulb clamp - check air distribution on coil - replace TXV.
PROBLEM: High suction pressure; or fluctuating head and suction pressures.
RESULT: Air or non-condensables in system.
FIX: Recover refrigerant, evacuate and recharge.
RESULT: Air or non-condensables in system.
FIX: Recover refrigerant, evacuate and recharge.
PROBLEM: Pulsing noise at expansion device or liquid line.
RESULT: Air or non-condensables in system.
FIX: Recover refrigerant, evacuate and recharge.
RESULT: Air or non-condensables in system.
FIX: Recover refrigerant, evacuate and recharge.
PROBLEM: Registers sweat.
RESULT: Low indoor airflow.
FIX: Increase speed of blower or reduce restriction - replace air filter.
RESULT: Low indoor airflow.
FIX: Increase speed of blower or reduce restriction - replace air filter.
See What Our Customers Are Saying:
Apr 5, 2022
Our air conditioner failed. Made a call and within 15 min a technician was at our door.
The issue was fixed and many suggestions were provided.
Thanks to Mitch. Great service !
Apr 5, 2022
Our furnace was rattling, as soon as we put our air conditioner on this past week. We had researched looking for a company that was Registered with Better Business Bureau, and this company TwinTech, had A+ Rating. Scott, was immediately helpful via text/phone and sent his technician as soon as he was able...Mitchell/technician provided great professional service. Thank you TwinTech.
Sean and Debbie
Apr 5, 2022
I contacted various companies when looking to install a new furnace and I found Twintech to be transparent with their communication and approach. They had options to suit my various requirements and the price vs quality was very good. The after installation communication was also very good and they answered all queries I had.
Apr 5, 2022
My furnace broke down last month. The team was quick to respond, courteous, professional and mindful of COVID-19 concerns. I highly recommend them if you are considering replacing or servicing your HVAC equipment.
Apr 5, 2022
I was very happy with the installation and price. I would definitely recommend. Thank you Twintech.
Apr 5, 2022
Had furnace and air conditioning unit put in. They did an excellent job great price and everything clean as can be, I was very pleased
Apr 5, 2022
All winter I have had an issue with very little heat reaching the 2nd floor of our home. After this past winter ended I decided to look into this. I found Twintech Heating and Cooling on line and started the process. After explaining my problem I had a call form Twintech and the tech came out and walked through things with me. The problem was the heating vent pipe had been dropped down in size by someone years ago causing little heat reaching the 2nd floor. Further into checking out the older furnace and AC they found a few things not properly installed by the last install of the old furnace and also that the AC was on it's last legs. I asked for a quote and waited a few days and we decided to go ahead with Twintech. They called a few days before to set up an installation time and date. The day of the install the guys were a half hour early which was a plus. The day of the install was great, the guys worked away removing the old furnace and AC.After which they installed the new furnace and AC. After they cleaned up the basement with all their tools and scrap metal etc. they came back inside to walk thru what they did. They also tested both the furnace and cooling systems to make sure everything worked and I the customer was happy. I now have heat on the 2nd floor for next winter. The guys from Twin tech were very professional. Their work habits and knowledge of the job was excellent. Their workmanship was just excellent, it was just up there with my standards as a homeowner. I am very pleased to have chosen Twintech for my new furnace and AC.. If I had to rate this experience with Twintech this company is a 10 in my books.Product,workmanship and customer care says it all.
May 16, 2021
I called Twintech during the Covid 19 crisis because our furnace was broken and it was still very cold during the nights. Dave answered all of my questions by phone but wanted to come have a look but only if our family felt comfortable having someone visit during the uncertainty surrounding the pandemic and was able to attend that very same affternoon.
He was very courteous and informative but most importantly he respected his and our safety by wearing medical gloves in our home and maintaining proper physical distancing. He reviewed the various options of the products that suited our needs going over not only price but quality of workmanship, warrantees and where the product was manufactured which were all important factors in making such a large purchase. You could tell that Dave had been in this industry for a very long time.
The installation was done by a fine young gentleman the very next day and we now have a toasty warm home to ride out this crisis in while humming along at 96% efficiency!
I would recommend this very professional, small family business for anyone in need of HVAC equipment or maintenance.
May 16, 2021
My special thanks to Twintech teams! They had replaced my furnace and A/C, and installed a new humidifier for me 2 weeks ago. Dave, the sales manager, not only provided me with an honest quote on the best HVAC products with best quality and warranties, he also arranged portable heaters for me and sent supporting docs to energy company for energy audit. Above and beyond service!
Greg, Grant, Mitch had worked tirelessly and professionally to perform the HVAC installation. They worked with professional tools, and performed proper measurement readings after installation. They are very patient with all my questions, and very pleasant to communicate.
Great work guys! This company sure knows their products and they stand behind their services. My home comfort level has improved! I am glad that I can support an ethical and honest local family business.
May 16, 2021
Professional, flexible on price and delivered on time...well done. All you can ask for when getting a new furnace.