Durham Region Air Conditioning Repair, Service and Installation
The Payne gas furnace has built in diagnostics and is designed to assist with the identification and correction of faults. The furnace utilizes an LED, to describe its condition.This can be viewed through a port on the blower access panel. You can take corrective action in response to any faults indicated by the LED.
The number of short flashes of the LED represents the first digit of the two digit fault code. The number of long flashes of the LED represents the second digit of the fault code.
CODE: RED LED1 ON.
RESULT: Furnace is operating in emergency heat.
RESULT: Furnace is operating in emergency heat.
CODE: RED LED2 ON.
RESULT: The microprocessor has malfunctioned. To reset: Put setup switch "SW-1" in the "ON" position nad jumper thermostat terminals "R", "W/W1" and "Y/Y2" simultaneously with the door switch pushed in and power to the unit "ON". Disconnect jumper and place setup switch in the "OFF" position. If LED2 reappears, replace main control board.
RESULT: The microprocessor has malfunctioned. To reset: Put setup switch "SW-1" in the "ON" position nad jumper thermostat terminals "R", "W/W1" and "Y/Y2" simultaneously with the door switch pushed in and power to the unit "ON". Disconnect jumper and place setup switch in the "OFF" position. If LED2 reappears, replace main control board.
CODE: YELLOW LED3 ON.
RESULT: Furnace is operating in high heat.
RESULT: Furnace is operating in high heat.
CODE: GREEN LED4 ON.
RESULT: Furnace is operating in low heat.
RESULT: Furnace is operating in low heat.
CODE: RED LED2 FLASHING.
RESULT: Line voltage polarity is reversed.
RESULT: Line voltage polarity is reversed.
CODE: 11.
RESULT: NO FAULT IN RECENT HISTORY DISPLAY- Indicates no faults have occurred within the last five cycles. To read recent fault history, put setup switch "SW-1" in the "ON" position. To clear recent fault history, put setup switch "SW-1" in the "ON" position and jumper thermostat terminals "R", "W/W1" and "Y/Y2" simultaneously until an "11" is flashed.
RESULT: NO FAULT IN RECENT HISTORY DISPLAY- Indicates no faults have occurred within the last five cycles. To read recent fault history, put setup switch "SW-1" in the "ON" position. To clear recent fault history, put setup switch "SW-1" in the "ON" position and jumper thermostat terminals "R", "W/W1" and "Y/Y2" simultaneously until an "11" is flashed.
CODE: 12.
RESULT: BLOWER CALIBRATION LOCKOUT- Indicates RPM calculated for low heat was less than 250 RPM or greater than 1300 RPM on two successive attempts. Auto reset after three hours. Reset power and refer to fault #44 section.
RESULT: BLOWER CALIBRATION LOCKOUT- Indicates RPM calculated for low heat was less than 250 RPM or greater than 1300 RPM on two successive attempts. Auto reset after three hours. Reset power and refer to fault #44 section.
CODE: 13.
RESULT: LIMIT SWITCH LOCKOUT- Indicates the occurrence of 10 successive limit trips during high heat or three successive limit trips during low heat. Auto reset after three hours. Check for *Improper or misaligned limit and/or limit shield. *Improper high or low heat gas input adjustment. *Stuck high heat solenoid in gas valve.
RESULT: LIMIT SWITCH LOCKOUT- Indicates the occurrence of 10 successive limit trips during high heat or three successive limit trips during low heat. Auto reset after three hours. Check for *Improper or misaligned limit and/or limit shield. *Improper high or low heat gas input adjustment. *Stuck high heat solenoid in gas valve.
CODE: 14.
RESULT: IGNITION LOCKOUT- Control will auto-reset after three hours. Refer to #34.
RESULT: IGNITION LOCKOUT- Control will auto-reset after three hours. Refer to #34.
CODE: 21.
RESULT: INVALID MODEL SELECTION- Indicates model plug is missing or incorrect. See wiring diagram for correct connector jumper location.
RESULT: INVALID MODEL SELECTION- Indicates model plug is missing or incorrect. See wiring diagram for correct connector jumper location.
CODE: 22.
RESULT: SETUP ERROR- Indicates setup switch "SW-1" or "SW-6" is positioned improperly. The following combinations will cause the fault: *Thermostat call with "SW-1" "ON", or Thermostat call with "SW-6" "ON", or "SW-1" and "SW-6" both "ON" together.
RESULT: SETUP ERROR- Indicates setup switch "SW-1" or "SW-6" is positioned improperly. The following combinations will cause the fault: *Thermostat call with "SW-1" "ON", or Thermostat call with "SW-6" "ON", or "SW-1" and "SW-6" both "ON" together.
CODE: 23.
RESULT: INVALID BLOWER AIRFLOW SELECTION- Indicates improper "A/C" or "CF" switch setting. The 042 and 14 units can deliver 1-1/2 to 3-1/2 tons A/C and 600 to 1400 CFM for continuous fan. The 060 and 20 unit can deliver 2 to 5 tons A/C and 800 to 2000 CFM for continuous fan. If code is flashing, unit will default tp closest allowable airflow.
RESULT: INVALID BLOWER AIRFLOW SELECTION- Indicates improper "A/C" or "CF" switch setting. The 042 and 14 units can deliver 1-1/2 to 3-1/2 tons A/C and 600 to 1400 CFM for continuous fan. The 060 and 20 unit can deliver 2 to 5 tons A/C and 800 to 2000 CFM for continuous fan. If code is flashing, unit will default tp closest allowable airflow.
CODE: 24.
RESULT: SECONDARY VOLTAGE FUSE IS OPEN Check for: - Short circuit in secondary voltage (24VAC) wiring. PRESSURE SWITCH DID NOT CLOSE OR REOPENED - If open longer than five minutes, inducer shuts off for 15 minutes before retry. Check for: - Excessive wind.
RESULT: SECONDARY VOLTAGE FUSE IS OPEN Check for: - Short circuit in secondary voltage (24VAC) wiring. PRESSURE SWITCH DID NOT CLOSE OR REOPENED - If open longer than five minutes, inducer shuts off for 15 minutes before retry. Check for: - Excessive wind.
CODE: 31.
RESULT: Proper vent sizing -- Defective inducer motor - Low inducer voltage (115VAC) - Defective pressure switch - Inadequate combustion air supply - Restricted vent - Disconnected or obstructed pressure tubing - Low inlet gas pressure (if LGPS used) If it opens during blower ondelay period, blower will come on for the selected blower off-delay.
RESULT: Proper vent sizing -- Defective inducer motor - Low inducer voltage (115VAC) - Defective pressure switch - Inadequate combustion air supply - Restricted vent - Disconnected or obstructed pressure tubing - Low inlet gas pressure (if LGPS used) If it opens during blower ondelay period, blower will come on for the selected blower off-delay.
CODE: 33.
RESULT: LIMIT CIRCUIT FAULT - Indicates a limit, or flame rollout is open. Blower will run for 4 minutes or until open switch remakes whichever is longer. If open longer than 3 minutes, code changes to lockout #13. If open less than 3 minutes status code #33 continues to flash until blower shuts of Flame rollout switch requires manual reset. Check for: - Restricted vent - Proper vent sizing - Loose blower wheel - Excessive wind - Dirty filter or restricted duct system. - Defective blower motor or capacitor. - Defective switch or connections. - Inadequate combustion air supply (Flame Roll-out Switch open).
RESULT: LIMIT CIRCUIT FAULT - Indicates a limit, or flame rollout is open. Blower will run for 4 minutes or until open switch remakes whichever is longer. If open longer than 3 minutes, code changes to lockout #13. If open less than 3 minutes status code #33 continues to flash until blower shuts of Flame rollout switch requires manual reset. Check for: - Restricted vent - Proper vent sizing - Loose blower wheel - Excessive wind - Dirty filter or restricted duct system. - Defective blower motor or capacitor. - Defective switch or connections. - Inadequate combustion air supply (Flame Roll-out Switch open).
CODE: 34.
RESULT: IGNITION PROVING FAILURE - Control will try three more times before lockout #14 occurs. If flame signal lost during blower on-delay period, blower will come on for the selected blower off-delay. Check for: - Control ground continuity - Flame sensor must not be grounded - Oxide buildup on flame sensor (clean with fine steel wool) - Proper flame sense microamps (.5 microamps D.C. min., 4.0 - 6.0 nominal). - Gas valve defective or gas valve turned off - Manual valve shut-off - Defective Hot Surface Ignitor - Low inlet gas pressure - Inadequate flame carryover or rough ignition - Green/Yellow wire MUST be connected to furnace sheet metal.
RESULT: IGNITION PROVING FAILURE - Control will try three more times before lockout #14 occurs. If flame signal lost during blower on-delay period, blower will come on for the selected blower off-delay. Check for: - Control ground continuity - Flame sensor must not be grounded - Oxide buildup on flame sensor (clean with fine steel wool) - Proper flame sense microamps (.5 microamps D.C. min., 4.0 - 6.0 nominal). - Gas valve defective or gas valve turned off - Manual valve shut-off - Defective Hot Surface Ignitor - Low inlet gas pressure - Inadequate flame carryover or rough ignition - Green/Yellow wire MUST be connected to furnace sheet metal.
CODE: 41.
RESULT: BLOWER OUTSIDE VALID SPEED RANGE- Indicates the blower is not operating at the calculated RPM. If this fault occurs in conjunction with fault #44 check wiring to motor otherwise refer to the trouble-shooting guide.
RESULT: BLOWER OUTSIDE VALID SPEED RANGE- Indicates the blower is not operating at the calculated RPM. If this fault occurs in conjunction with fault #44 check wiring to motor otherwise refer to the trouble-shooting guide.
CODE: 42.
RESULT: INDUCER OUTSIDE VALID SPEED RANGE- Indicates the inducer is not operating at the calculated RPM. Or it has not started within 10 seconds after a call for heat. Check wiring to motor otherwise refer to the troubleshooting guide.
RESULT: INDUCER OUTSIDE VALID SPEED RANGE- Indicates the inducer is not operating at the calculated RPM. Or it has not started within 10 seconds after a call for heat. Check wiring to motor otherwise refer to the troubleshooting guide.
CODE: 43.
RESULT: PRESSURE SWITCH CALIBRATION FAULT- Indicates the low and high pressure switch "make" points during high heat purge are not within calibration range. Check for: -Plugged condensate drain Water in vent piping, possibly sagging pipe -Improper pressure switch wiring or pressure switch tubing connections -Failed or "out of calibration" pressure switches.
RESULT: PRESSURE SWITCH CALIBRATION FAULT- Indicates the low and high pressure switch "make" points during high heat purge are not within calibration range. Check for: -Plugged condensate drain Water in vent piping, possibly sagging pipe -Improper pressure switch wiring or pressure switch tubing connections -Failed or "out of calibration" pressure switches.
CODE: 44.
RESULT: BLOWER CALIBRATION FAULT- Indicates the calculated blower speed is below 250 or above 1300 RPM. Unit will default to low or high heat mode if possible. If this fault occurs in conjunection with fault #41, check wiring to motor otherwise refer to the trouble shooting guide. If this fault occurs by itself, check for undersized ductwork, or excessive static caused by a dirty filter, or closed registers.
RESULT: BLOWER CALIBRATION FAULT- Indicates the calculated blower speed is below 250 or above 1300 RPM. Unit will default to low or high heat mode if possible. If this fault occurs in conjunection with fault #41, check wiring to motor otherwise refer to the trouble shooting guide. If this fault occurs by itself, check for undersized ductwork, or excessive static caused by a dirty filter, or closed registers.
CODE: 45.
RESULT: CONTROL CIRCUITRY LOCKOUT -Auto-reset after one hour lockout due to; - Gas valve relay stuck open - Flame sense circuit failure - Software check error Reset power to clear lockout. Replace control if status code repeats.
RESULT: CONTROL CIRCUITRY LOCKOUT -Auto-reset after one hour lockout due to; - Gas valve relay stuck open - Flame sense circuit failure - Software check error Reset power to clear lockout. Replace control if status code repeats.
See What Our Customers Are Saying:
Mar 16, 2018
Greg came by to do a routine furnace checkup. He was very knowledgeable and professional, letting me know what's being checked/adjusted and giving me tips to ensure everything runs smooth. Very honest and upfront about what's working fine vs. what may need to be fixed/replaced. He didn't attempt to up sell anything that wasn't necessary. I'm glad to have finally found someone I can trust and rely on for all my HVAC needs - furnace, A/C, and hot water tank.
Mar 4, 2018
I'm very happy with the work that was done. Everyone from salesperson to the installers were friendly and professional. They were on time and cleaned up the job site after it was installed. They also answered all my follow up questions promptly. I wouldn't hesitate to work with them or recommend them again.
Feb 28, 2018
Thanks to the team at Twin Tech for a great job installing my new heat pump/ac unit. The guys were very polite and professional. When they left you would never have known they had been there except for the new Mitsubishi unit on the wall!! would highly recommend the Twin Tech team.
Feb 28, 2018
Installed professionally, no delays, no rework needed. Very reliable contractor and sales person. Also installed BBQ gas line and some duct work.
Feb 19, 2018
Greg and Grant are friendly, reliable, and knowledgeable HVAC professionals. The twins, Dave and the entire team provided efficient top quality service. Our family plns to use Twintech for all of our future HVAC needs.
Feb 10, 2018
Very impressed with this company. They show up on time , kept my place clean and after they left it looks like they were never there. Very professional team. Those people know what they doing . Their installation was on the highest standard. They are very knowledgeable especially they're worker Peter. I strongly recommend this company to everybody. After the installation I receive the call making sure I'm satisfied with their products and their job. Bravo!!!
Feb 8, 2018
Greg and his brother were referred to us by a friend. They arrived when they said they would, did an exceptional job and left the place as tidy or tidier then they found it. Their professionalism is only surpassed by their kind and friendly demeanor. Even after several calls to help me with my high tech thermostat I feel that I could always call with any concern (No one responds to my texts as quickly as Greg) and have a friendly helpful response. I found out their grandfather started the company and now as a 3rd generation company, they are doing their grandfather proud. I would highly recommend Twintech over any other hvac company out there.
Feb 7, 2018
Thanks to the guys at Twintech Heating for a great job installing a new hot water tank. They set a time and day to remove the old tank and install the new one. They were on time and had the work done quickly and cleaned up after they were finished. Excellent work and great value.
Feb 1, 2018
In November, we contacted Twintech for a quote on a high efficiency furnace plus installation. Dave, the sales representative for the company was very friendly and informative. Upon arrival at our home, he willingly showed us his company licenses, clearly explained the operation of a high efficiency furnace and answered all our questions to our satisfaction. As well, Dave was the only sales representative that we contacted that was willing to make the arrangements for an energy audit. For us, this was a big plus as we found the government rebate program somewhat confusing to navigate. The furnace was installed on the date that was arranged in an efficient and professional manner by Greg (the owner) and Peter. Both men worked diligently, throughout a long day to complete the job and upon finishing, left the job site immaculate. When a neighbour raised concerns about the furnace venting location, Greg located an alternative location and resolved the situation with diplomacy. We chose the Napoleon furnace for its excellent warrant;y on the heat exchanger and because it was made in Canada! In addition, to the furnace warranty, Twintech offered us a 5 year warranty on labour which speaks to the quality and pride this team has in their workmanship. It has been over a month now (with some of the coldest January days on record) since we have had the furnace installed. The furnace runs quietly and distributes heat more evenly throughout our 90 year old Toronto home. We can't speak highly enough of the Twintech team and are very satisfied with their workmanship and job ethics. We have no hesitation about recommending them.
Jan 31, 2018
What more could you ask for! Grant and Greg Dainty provided a professional,diligent and thorough approach to the installation of my furnace. I would highly recommend there services.